Warranty

Warranty on steel base and all electrical components

We guarantee to the original purchaser that the entire steel base, including the motors, is free from defects in design, material and workmanship.

Steel base warranty

The warranty is applicable for ten (10) years for the steel base.

Warranty for motors and electrical components

The warranty is applicable for five (5) years on motors and electrical components. Batteries are warranty for one (1) year.
The warranty is applicable and is subject to, but not limited to, the following limitations:

• Faults caused by improper installation and / or use.
• All products modified or repaired by the user or a third party other than Ergotables.
• Abnormal use and scratches significant weight used on the sit-stand desk (over 300 pounds).
• Damage caused during an office relocation.

* Please note that the warranty only applies to the original purchaser with proof of purchase and is not transferable.

Wood surfaces

The wooden surfaces are warranty for three (3) years.

Solid wood has imperfections and irregularities that vary from board to board, like knots. This feature is one of the many features that give solid wood its unique character. We fill the holes on the top of the work surface with epoxy to make sure your surface is uniform. However, we do not fill cracks and holes below the surface to keep the wood in its natural state as much as possible.

Make sure to maintain a constant temperature and humidity level, ideally between 18 and 21 ° C and between 45 and 55% for the humidity level. Variations can put your wooden top under tension, which can lead to cracks and curves.

Upon receipt of our product, it is your responsibility to inspect the wooden surface for material and manufacturing defects. The surface will be considered free from any defect if no problem is revealed by your inspection 5 days after receiving the desk top. Subsequently, any crack or minor irregularity is considered to result from the natural movement of the wood.

In the event that a solid wood table needs to be changed and Ergotables no longer offers the type of wood in question, Ergotables reserves the right to replace the wood with another surface of equal value.

Please note that solid wood is subject to:

• Variations in wood grain (as mentioned above) and stain.
• A slight change in color over time.
• Minor cracks and irregularities due to normal movement of the wood.
• Slight bending, if the room temperature is subject to temperature and / or humidity variations.
• Scratches if a sharp object is used on the table surface, without any intermediate protective surface.

* These situations are not covered by the warranty.

The wood warranty is applicable for 3 years, subject to, but not limited to, the following limitations:

• Variations in surface finish and color, including, but not limited to, color change caused by direct exposure to sunlight for an extended period of time.
• A clear sign of a temperature variation at the location of your surfaces.
• Scratches and bumps resulting from normal daily use of the surfaces.
• Scratches and bumps resulting from improper use of the product.
• All conditions resulting from a lack of maintenance (very little maintenance is necessary, refer to our maintenance guide for more information).
• All conditions resulting from the use of a cleaning chemical (alcohol, detergent, etc.) which damages the finish and the wood.

* Please note that the warranty only applies to the original purchaser with proof of purchase and is not transferable.

Surfaces curvature

To avoid the curvature of the surfaces, it is recommended to distribute the weight on the surface.

Any weight over 30 pounds not distributed could cause curvature of the surface, and this curvature is not covered by the Ergotables warranty.

Melamine and HPL laminate surfaces

Melamine surfaces are subject to a three (3) years warranty.

The warranty applies to the material and manufacture of the melamine surface. Defects in material and workmanship are covered for cracks and dents in melamine surfaces upon receipt of the product.

Upon receipt from your office, it is your responsibility to inspect the surface for defects in materials and workmanship. The surface will be considered free from any defect if no problem is revealed by your inspection 5 days after receiving the table top.

Please note that laminate surfaces are subject to:

• Discoloration, if the surface is constantly exposed to sunlight.
• Scratches if a sharp object is used on the table surface, without any intermediate protective surface.

* These situations are not covered by the warranty.

The melamine warranty is applicable for (1) year, subject to, but not limited to, the following limitations:

• Variations in surface finish and color, including, but not limited to, color change caused by direct exposure to sunlight for an extended period of time.
• A clear sign of a temperature variation at the location of your surfaces.
• Scratches and bumps resulting from normal daily use of the surfaces.
• Scratches and bumps resulting from improper use of the product.
• All conditions resulting from a lack of maintenance (very little maintenance is necessary, refer to our maintenance guide for more information).
• All conditions resulting from the use of a cleaning chemical (alcohol, detergent, etc.) which damages the finish.

* Please note that the warranty only applies to the original purchaser with proof of purchase and is not transferable.

Surfaces curvature

To avoid the curvature of the surfaces (melamine and HPL panels), it is recommended to distribute the weight on the surface.

Any weight over 30 pounds not distributed could cause curvature of the surface, and this curvature is not covered by the Ergotables warranty.

Warranty on accessories

We offer a warranty of one year or more in the event of a manufacturing defect or if the product does not perform as promised. If you have any problems, please contact us at info@ergotables.com with a photo attached to the email and we will determine what the problem is with you. If the problem cannot be resolved, we will send you a spare part if necessary.

Here is the list of accessories covered by a one (1) year warranty:

• CPU support
• Keyboard support
• Laptop holder
• Power bar
• Casters
• Leveling feet

Here is the list of accessories covered by a three (3) year warranty:

• Anti-fatigue mat Ergomat Nitril
• Anti-fatigue mat Ergomat Softline
• Anti-fatigue mat Ergomat Nitro

Here is the list of accessories covered by a four (4) year warranty:

• Anti-fatigue mat Ergomat Bubble Down

Here is the list of accessories covered by a five (5) year warranty:

• Novus monitor stand
• Anti-fatigue mat Ergomat Complete
• Anti-fatigue mat Ergomat Industry
• Anti-fatigue mat Ergomat XL Bubble Down

Here is the list of accessories covered by a six (6) year warranty:

• Anti-fatigue mat Ergomat Infinity

Here is the list of accessories covered by an eight (8) year warranty:

• Anti-fatigue mat Ergomat Classic

Any defective product must be returned in good condition, without any sign of abuse or misuse. Only normal wear and tear from normal use will be accepted.

* Please note that the warranty on accessories is only applicable to the original purchaser with proof of purchase and is not transferable.